FAQ

We've gathered some of the most common questions about tickets, orders, and more.

If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.

How can I buy lift tickets online?

The online purchasing procedure is very simple. It is necessary to register on the portal, choose the type of ticket to purchase, and then go to our ticket offices at with the confirmation email or the QR code on your smartphone and you will receive your ski pass.
If you want to make other purchases in the future, you can avoid registering your personal data again: the system will memorize them and allow a faster and easier procedure.
The system will still send you a receipt email.

WILL I BE SENT AN EMAIL CONFIRMING THE PURCHASE?

If it is a purchase without indicating a Keycard number, present the receipt at the ticket office to collect your ticket on a Keycard (a deposit of €5 is required). The system will send a confirmation email to the address used for registration which contains the information relating to the purchase (ticket header, ticket type, fare).

ARE REFUNDS PROVIDED?

In the event of accident or illness, a refund may be granted. The calculation of the refund is based on the price of the skiing days that have already passed. If the ski pass is deposited after 10:00 a.m., the day will be deducted. In any case, a certificate issued by a local doctor or hospital or the accident report of the slope service must be presented for the refund.

No reimbursement will be made for day tickets. There is no entitlement to a refund in the event of interruption of operations, bad weather, closure of slopes, suspension of operations due to weather conditions, or early departure.

WHAT ABOUT KIDS?

born 2016 and later = free pass if the accompanying person buys a ticket at the same time
born 2009 - 2015 = child fare

DO I HAVE TO CHOOSE A SPECIFIC DATE?

The ski pass is valid for the period chosen at the time of purchase.